1. Appointments and Cancellations

• Please arrive on time for your appointment. Late arrivals may result in reduced treatment time or rescheduling.

• A minimum of 48 hours’ notice is required for cancellations or rescheduling. Less notice may incur a cancellation fee.

• Missed appointments without prior notice may result in a charge and could affect your ability to book future appointments.

2. Treatment Planning and Consent

• After your consultation, we will provide you with a written treatment plan and cost estimate.

• It is your responsibility to ensure you fully understand the proposed treatment before providing consent.

• No treatment will be carried out without valid informed consent from the patient or legal guardian (if applicable).

• You have the right to refuse or discontinue treatment at any time.

3. Fees and Payment

• We are a private dental practice. All private treatment prices are confirmed before treatment begins.

• Payments for private treatments must be made in advance or on the day unless agreed otherwise in writing.

• We accept cash, major debit/credit cards, and where applicable, finance options. Cheques are not accepted.

• Non-payment may result in suspension of further treatment and recovery action.

4. NHS Patients

• We are a private dental practice and do not take NHS patients. 

5. Guarantees

• Certain private treatments (e.g., crowns, bridges, fillings) may include a guarantee, typically valid for 12 months.

• Guarantees are void if oral health deteriorates due to poor hygiene, trauma, or failure to attend recommended reviews.

6. Patient Responsibilities

• You must provide accurate and up-to-date medical history.

• Notify us promptly of any changes to your contact details, medical conditions, or medications.

• All patients and visitors must treat our staff and other patients with respect.

• Abusive, aggressive, or inappropriate behaviour will not be tolerated and may result in removal from our patient list.

7. Confidentiality and Data Protection

• We comply fully with the UK GDPR and Data Protection Act 2018.

• All personal and medical information is kept strictly confidential.

• You have the right to access your records in line with applicable laws.

• Please see our Privacy Policy for further details.

8. Complaints Procedure

• We strive to provide the highest standard of care. If you are unhappy with our service, please raise the matter promptly.

• Formal complaints should be submitted in writing to the Practice Manager at: info@moorlanddentalclinic.co.uk.

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9. Children and Vulnerable Adults

• Children under 16 must be accompanied by a parent or legal guardian.

• We are committed to safeguarding children and vulnerable adults, and all staff receive regular safeguarding training.

10. Liability

• We take all reasonable care to ensure safety and satisfaction; however, we are not liable for any indirect, special, or consequential loss or damage.

• Liability is limited to the fees paid for the treatment in question.

11. Right to Refuse Treatment

• We reserve the right to refuse treatment if a patient is abusive, fails to follow clinical advice, is under the influence of alcohol/drugs, or has outstanding unpaid fees.

12. Amendments to Terms

• Allen Dental Care & Implant Centre @ Moorland Dental Clinic reserves the right to update these Terms & Conditions at any time without prior notice.

• The latest version will always be available on our website and at reception.

If you have any questions about these Terms & Conditions, please contact us:

01538 399288 |  07511 588579

info@moorlanddentalclinic.co.uk